Privacy Policy
Longevity Healthcare LLC (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, communications (including SMS), and related platforms.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Phone number
Email address
Mailing address
Date of birth
Emergency contact information
Health-Related Information
Information relevant to providing home health care or personal care services
Care needs, preferences, and limitations
Any protected health information (PHI) is handled in accordance with applicable HIPAA regulations.
Technical & Usage Information
IP address
Browser type
Device information
Pages visited and time spent on our website
SMS & Communication Data
Opt-in consent records
Message interactions (STOP, HELP, replies)
2. How We Use Your Information
We use collected information to:
Provide and manage home health care services
Communicate with clients, caregivers, and family members
Schedule services and respond to inquiries
Send service-related updates, reminders, or alerts
Improve our website, services, and client experience
Comply with legal, regulatory, and licensing requirements
3. HIPAA & Health Information
Longevity Healthcare LLC complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Protected health information is used only for treatment, payment, and healthcare operations unless otherwise authorized in writing.
4. Data Sharing, Consent, and Non-Disclosure
Your data will not be sold, rented, traded, or shared for marketing purposes.
We strictly prohibit the sale, sharing, or transfer of customer consent data, including phone numbers collected for SMS communications.
Our telephony provider, Twilio, requires that customer consent cannot be sold, shared, or transferred, including to affiliates. Any violation of this policy may result in service suspension or registration rejection.
Permitted Data Sharing Scenarios
We may share personal information only in the following limited circumstances:
With service providers
Trusted third-party vendors who assist in delivering services (such as billing platforms, payroll processors, scheduling software, or IT providers), under strict confidentiality agreements.Business transfers
In the event of a merger, acquisition, restructuring, or sale of assets, where personal data may be transferred as part of that transaction.Legal and law enforcement requirements
When required to comply with applicable laws, court orders, subpoenas, or lawful government requests.With the user’s explicit consent
When you have provided clear, written, or digital authorization for a specific purpose.
Outside of these scenarios, your information is not shared.
5. SMS Communications & Consent
If you opt in to receive SMS messages from Longevity Healthcare LLC:
You consent to receive service-related messages only
Message and data rates may apply
Message frequency may vary
You may opt out at any time by replying STOP
Reply HELP for assistance
SMS consent is used solely for communication with Longevity Healthcare LLC and will not be shared or transferred.
Carriers are not responsible for delayed or undelivered messages.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system is completely secure.
7. Your Rights & Choices
You have the right to:
Request access to your personal information
Request corrections to inaccurate data
Withdraw consent for communications
Request limits on certain uses or disclosures
Requests can be submitted using the contact information below.
8. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and user experience. You may control cookie preferences through your browser settings.
9. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without parental or legal guardian consent.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Longevity Healthcare LLC
📧 Email: longevityhealthcarestaff@gmail.com